Educational Background Required:
- Associate’s Degree preferred but not required.
Skills and Training
- Strong MRP/ERP knowledge and experience
- EDI comprehension
- Problem Solving and Decision-Making.
- Strong computer and organizational skills, good written and verbal skills.
- Excellent communication, leadership, and organizational skills as well as a keen eye for detail
- Collaborative attitude
- Solution-oriented mindset
- Strong customer service capabilities
Essential Functions Required for Job
- Managing and monitoring the customer’s requirements, including any fluctuations in their releases
- Managing customer portals (shortage tickets, pilot tickets, surveys, contact updates, disputes, etc.)
- Maintaining contact with customers in order to coordinate requirements, delivery dates and complaints
- Monitoring and entering deliveries, dates and quantities in SAP
- Coordinating delivery dates and quantities internally with the MRP PP/MM Controller
- Coordinate problem solving activities in response to customer logistics complaints
- Monitoring and correcting cumulative shipped quantities
- Creating sales orders and schedule agreements in SAP
- Creating financial invoices in SAP as needed
- Monitoring and maintaining the master data in coordination with SCM and Sales
- Helping to improve and standardize work processes
- Responsible for achieving SCM KPIs
- Travel availability
Within the company and Externally
- All Internal Departments
- All Customers
Workplace Equipment & Systems:
- General Office Equipment, SAP, MS-Office, VPN and Customer Portals
Physical Requirements:
- Sitting
- Lifting
- Repeated Hand Motion
Environmental:
- Uncontrolled/Controlled temperatures: heat/cold, offices/labs
- Exposure to Noise, Dust, Oil/Solvent Fumes, Fiber Glass
